SHIPPING


All our formulas are either preservative free or are self-preserving

If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours.

Orders made over the weekend or on a public holiday, we’ll process it the following business day.

Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.


MUCH DOES SHIPPING COST?

Location Cost Total Delivery Time (including processing time)
New Zealand Free 2 - 4 working days. Signature required. Tracking number will be provided. You can track your parcel at https://www.nowcouriers.co.nz/tracktrace.html Delivery to PO Boxes unavailable.
Australia $15 Charge on all orders 5 - 10 working days. No delivery to PO Boxes. All business addresses require a full business name. Signature not required.
International N/A Not shipping to international customers yet. We are working hard on it currently to make it an affordable option for overseas customers.

Shipment of all products ordered via the Online Store is done from Okana Ltd. in New Zealand. Okana is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.


WHAT IF MY ORDER HASN’T ARRIVED IN THE ESTIMATED TIME?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

Please check your confirmation email to confirm your delivery address was correct.

If you have further issues with delivery of your item you can contact us.


HOW TO TRACK YOUR PARCEL IN NEW ZEALAND:

1. You’ll find your tracking number in the email confirming your order has been dispatched.

2. Enter this tracking number at https://www.nowcouriers.co.nz/tracktrace.html